Home » FAQ

Q -How is ESH different?
A -

What sets us apart:

  1. - Our powerful search engine
  2. - Our commitment to SEO
  3. - We review your descriptions to ensure quality listings
  4. - Our extensive marketing through social media and videos to promote our brand and bring in customers
  5. - Ability to upload both high quality pictures and videos on detail business listing pages
  6. - The ability to advertise company specials
Q -Does Event Services Hub have Facebook/Twitter/Youtube/LinkedIn/Intagram/Pinterest?
A -

Yes. You can find links to all our social media accounts on the left side of the Home Page under "Follow Us".

Q -How do I change a photo I uploaded?
A -

To change a photo:

  1. Click on Browse again.
  2. Select a new photo to upload.
  3. Click Open. The new photo will replace the existing image.
Q -How do I delete a photo I uploaded?
A -

To delete the existing image, click on the "X" on the top right corner of the image.

Q -What if my image is too large?
A -

If your image is too large, it will be automatically resized to the required dimensions of the field.

Q -What if my image is too small?
A - If your image is too small, you will be notified to upload an image that meets the minimum dimensions of the field. This ensures a higher quality listing.
Q -Do I have to upload an image the exact measurements that the field states?
A - No. As long as your image meets the minimum dimensions required for the field, or is larger, it is acceptable.
Q -Will the quality of my images be affected?
A -

No.

Q -Why should I have more than one image?
A - Providing more than one image is more appealing to users because it allows them to see different aspects and competencies of your company. This ultimately results in them gaining confidence and an interest in your business.
Q -Why do I have to put a description?
A -

Descriptions provide users with background information and qualities of your business. It is recommended to impart a genuine, impressive description as users will be more enticed to contact you.

Q -What if we don’t have a location?
A -

Your street address is not required, however your City and Province is.

Q -What if we have more than one location?
A -

If you have more than one location, it is recommended to purchase a platinum listing so that users are able to view all of your addresses. However, with a free listing you must choose only one of your locations you would like to list with.

Q -What if I don’t have a company logo?
A -

You may upload an image that represents your business instead.

Q -What if I don’t have any social media?
A -

The Social Media fields are not mandatory.

Q -What is my thumbnail image?
A -

Your thumbnail image is the picture that appears next to your company's name in the search results.

Q -What is a header image?
A -

A header image appears at the top of your Business Listing page above your About Us.

Q -Do I need a header image?
A -

A header image is strongly recommended as it improves the aesthetic of your Business Listing; along with a quality first impression to a user.

Q -Do I have to upload slider images?
A -

Slider images are strongly recommended as they improve the aesthetic of your Business Listing; along with a quality first impression to a user.

Q -What if I don’t have any videos?
A -

Video field is not madatory.

Q -Where can I find my invoice?
A -

PayPal will provide, please keep for your records as we will not maintain a copy.

Q -What if I don’t have paypal?
A -

After you have entered your Billing Details and clicked "Proceed to Paypal, there is an option that reads "No PayPal account? Pay using your credit or debit card". Click on this button to pay with your preferred method instead.

Q -What does “Student” mean?
A -

Student is a searchable feature that provides users with more specific information about your business.

Q -Can I select more than one category?
A -

Yes.

Q -Why do I have to select a subcategory?
A -

Selecting a subcategory is mandatory because this is how users will be able to narrow down their search and find your Business Listing.

Q -How do percentage off coupons work?
A -

When applying a coupon that gives a percentage off, the percentage will be taken off of your gross total before Tax and Service Charges.

Q -How to month off coupons work?
A - When applying a coupon that offers free months, the additional amount of months of the product it offers will be added on top of the period in which you are purchasing the product for. For example: Coupon is valid for 1 Free Months. You apply the coupon to a Yearly Gold Listing. You will pay for the yearly listing, but will receive 13 months instead of 12; where the last month is free.
Q -How do I apply a coupon?
A -
  1. Click on "Purchase" on any product or "View Cart"
  2. Next to "Have a coupon? Apply here", enter your Coupon Code.
  3. Click apply. The coupon type will be added to your cart Product description.
Q -Are there costs to be an user?
A -

It is free to sign up as an user! Users get to take advantage of our "Favourites" option so there is no reason not to sign up!

Q -Are there costs to be a lister?
A -

Users can list their business by purchasing a Free listing, a Gold listing, or a Platinum listing. Therefore, there technically no cost to list, but paid listings are more advantageous to showcase your company.

Q -Do I need to input both my cell phone and landline?
A -

No. Only one field is mandatory.

Q -What if I don’t have a cell phone?
A -

Only one phone number (landline) is required.

Q -What if I don’t have a landline?
A -

You can enter any valid phone number that potential clients can contact you with in the landline field.

Q -How do I edit my account information?
A -
  1. Go to the My Account page.
  2. Under the tab with your name, click on Edit in the top right corner.
  3. When you have completed your changes, click on Update.
Q -I did not receive a confirmation email?
A -

Check your spam folder or please try registering again. If you have still not received an email, contact us.

Q -How do I change my password?
A -
  1. Go to the My Account page.
  2. Under the tab with your name, click on Change Password in the top right corner.
Q -Can I change my username?
A -

No. Your username is associated with the email you used to create your account. To change your username, you must create a new account with a different email address.

Q -I forgot my Password.
A -
  1. Click on Sign In.
  2. Below the Username and Password fields, click on "Forgot Password?".
Q -How do I contact Event Services Hub?
A -

To contact us, go to our Contact Us page and fill out the email form. We will get back to you within 2-5 business days. We'd love to hear from you!

Q -Where can I pay for an advertisement?
A - You can purchase an advertisment by selecting one of the Ad options under the Pricing & Features page.
Q -Can I buy more than one ad?
A - Yes. To purchase an Ad, you must select one of our Ad options under Pricing & Features. To purchase an additional Ad, the same process is repeated.
Q -Where will my ad appear?
A -

When purchasing an Ad, you must choose between different locations as to where it will appear on the site. Depending on which option you selected, your Ad will either appear:

  1. At the bottom of the Front Page as a large square tile
  2. On the Front Page in the slider
  3. On the Search Results Page
Q -How long will my ad last for?
A -

When purchasing an Ad, you can select the duration you wish for it to remain active. The minumum length is 3 months.

Q -How do I know when my ad expires?
A -
  1. Go to the My Account page.
  2. Click on the Business Listing tab.
  3. Under Business Ads, you can view your purchased ads. The Renewal Date is listed in the bottom right corner of each Ad. This date indicates when your ad expires.
Q -Can I edit my Ad after it has been published?
A -

Yes.

Q -How do I edit my Ad?
A -
  1. Go to the My Account page.
  2. Click on the Business Listing tab.
  3. Under Business Ads, click on the "Edit" button under Action.
  4. To save changes, click "Submit" to update you Ad at the end of the form.
Q -Why can’t I buy a front page ad for only one month?
A -

Advertising space is limited, and market research indicates that Ads are most effective when seen over a three month period.

Q -How do I upgrade my account user listing status?
A - To upgrade your user listing status from a free listing, you must purchase a paid listing such as gold or platinum under the Pricing & Features page.
Q -Can I change my free listing into a paid listing?
A -

Unfortunately you cannot upgrade an existing listing. You must purchase a paid listing then manually re-enter the content of your free listing into the paid listing form. Once you have completed this form, you may deactivate your free listing under your Business Listing dashboard. Once ESH Admin has approved of your paid listing content, your new paid listing will be active.

Q -How do I downgrade my account user listing status?
A -

You are not able to downgrade a listing once it has been paid for. If you have paid for a listing, that listing will remain active until the end of your paid period (Monthly, Yearly). In the meantime, you are still able to create free listings.

Q -What happens if I deactivate my listing?
A -

Your Business Listing will no longer be visible on our website. However, it will be saved in our database, which can be accessed at a later time.

Q -How do I save a draft of my Business Listing?
A -

After you have filled out a business listing form, click on "Save as Draft" at the end of the form.

Q -Where can I edit my Business Listing draft?
A -
  1. Go to the My Account page.
  2. Click on the Business Listing tab.
  3. Under Business Listing, click on the "Edit" button under Action on the draft you wish to edit.
Q -What happens when I save my listing as a draft?
A -

As a draft, your listing is not active and is not visible on our website.

Q -How do I preview my Business Listing draft?
A -

To preview what the draft of your Business Listing looks like, you must have a paid listing.

  1. Go to the My Account page.
  2. Click on the Business Listing tab.
  3. Under Business Listing, click on the name/title of the listing you wish to preview.
  4. A preview of your listing will appear in a new tab with the information you have inputed in the form. This draft preview appears exactly how your listing will look once it is activated.
Q -How do I edit my Business Listing listing?
A -
  1. Go to the My Account page.
  2. Click on the Business Listing tab.
  3. Under Business Listing, click on the "Edit" button under Action on the listing you wish to edit.
  4. To save changes, click "Submit" to update your Ad at the end of the form.
Q -How do I delete my draft?
A -

You cannot delete a draft. This feature exists to prevent paid Business Listing drafts from being accidently deleted.

Q -How can I get featured on the blog?
A - To be featured on the blog, you can purchase a "Guest Blog Post" under Pricing & Features.
Q -Why is it good to have a Business Special?
A -

Business Specials are indicated on your listing in Search Results and on the Specials page. A special intices and draws the attention of potential clients to investigate your business first.

Q -How can I see if a company has a Business Special?
A -

On a company's listing in the Search Results, there is a green button that reads "View Current Specials". This indicates that the company has a special on. The same button is listed on their Business Listing page.

Q -How do I remove/take down my company’s Business Special?
A -

Once you have purchased and submitted your company special, it will remain active for the period of time that you paid for. Once this time is up, your special will be automatically removed.

Q -Can my company have more than one Business Special?
A -

Yes.

Q -Can I have a Business Special without having a Business Listing?
A -

Yes. You can purchase a Business Special without having a Business Listing. However, with a paid Business Listing, the user can view your company's listing directly from the Special which is more advantageous.

Q -What happens if I purchase a Business Special with a Free Listing?
A -

All Business Specials appear the same. In regards to purchasing one without having a paid listing, you will not be able to link the Special to your company's Business Listing page because only paid listings have a business page. However, the information you entered in the Business Special form, such as your company name, contact information etc, will all appear on your Special.

Q -What happens if I purchase a Business Special with a Gold or Platinum Listing?
A -

All Business Specials appear the same. In regards to purchasing one with a paid listing, the special will be linked to your Business's Listing page. When filling out the Business Special form, you will be required to select your comapany's Business Listing from a drop down menu. Thus, when an user clicks on your Business Special, they can directly access your Business Listing from your Special.

Q -Can I edit my Business Special after it has been published?
A -

Yes.

Q -Where do I see what I favourited?
A -
  1. Sign In and locate the Search tool on the Home Page.
  2. Click on the "My Favourites" Button at the top of the Search tool.
Q -How do I unfavourite a business?
A -
  1. Click on "My Favourites" to view the listings your have favourited.
  2. In the bottom left corner of the listing you wish to unfavourite, click "Remove from favourites".
Q -How can I gain access to the “favourites” option?
A -
  1. In order to utilize the favourites feature, you must create an account or sign in to your existing account.
Q -How do I find services in my area?
A -

In the Search Tool on the Home Page, enter any of the following parameters to refine search results to your area:

  1. Select Province
  2. Select City
  3. Enter Postal Code
  4. Adjust Proximity